You have the right to cancel your order before it has been shipped. To cancel your order, please contact our customer service team as soon as possible. Once your cancellation request is processed, you will receive a full refund of the amount paid for the canceled items. The refund will be issued to the original payment method used during the purchase. Please note that if your order has already been processed for shipping, cancellation may no longer be possible, and you will need to follow our standard return procedure after receiving the items.
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Please ensure that all tags and labels remain attached to the item. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how to ship the item back to us. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
After we receive and inspect your returned item, we will notify you regarding the status of your refund. If your return is approved, the refund will be processed to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or credit card company's processing time. The refund will include the purchase price of the item, excluding any shipping charges (unless the return is due to our error). Please note that sale items may have different refund policies, which will be specified at the time of purchase.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company, as some processing delays may occur. If you have confirmed with your financial institution that the refund has not been processed, please contact our customer service team with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund was issued but not received, we may require additional verification before resending the refund to ensure it reaches the correct account.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xfootweardepothusa Group s.r.o.
Address: Václavské náměstí 37, 110 00 Praha 1, Czech Republic
Phone: +420 222 761 489
Email: [email protected]
Our customer service team is available to assist you with any inquiries regarding returns, refunds, or cancellations. Please provide your order number and relevant details when contacting us to help us serve you more efficiently.
